Introduction to Customer Order

Customer Order (CO) is a new type of order for LS Central. The orders are created through a web-request from the POS or from LS eCommerce, and appear in BackOffice and on the POS. Items in orders can then be picked, collected, or put back. The cashier can open a list of orders on the POS that have items in one of these statuses: To Pick, To Receive, To Collect, or To Put Back.

Lines in a single Customer Order can have different statuses at any time. Each item line can be processed individually, depending on item availability. This will leave lines in the order with different statuses during the processing of the whole Customer Order. The Customer Order is only finalized and posted when all items in the order have been processed, either by delivering the items through collect or shipment or by canceling individual items or even the whole order.

The table lists available statuses:

Status	Description
To Pick:	Item in a Customer Order that has not been processed. When you press the Customer Ordersbutton on the POS, the Customer Order panel opens with a filter already applied, only showing orders with items with the To Pick status. Tip: If you want to go back from a different view to a list of orders with items with the To Pick status, press the To Pick button. To select a single order for processing, press the Pick button. A picking window opens with a list of items with the To Pick status . You can pick items by scanning their barcodes, or by selecting the lines by pressing Pick or Pick all. In the same menu, you can Shortageitems because of lack of inventory or Cancelitems for any reason. When you have updated the status for all the items you are processing, you Confirmthe update and the status of the picked items changes to To Collect. Here you can also print a picking list to take with you to find the items.
To Collect:	A list of Customer Orders including items that have been picked and are ready for collection. If you select a Customer Order and press the Collect button, the details of that Customer Order, picked items, are displayed. You can go ahead with the collect process when the relevant items have been selected, or you can Cancel items in the Customer Order. When finalizing the process by pressing the Confirm button, the order is collected, and a POS Transaction is created. When the transaction is posted, the status of the collected order lines is changed to Collected, and if all items in the order have been processed the order is posted.
To Put Back:	A list of items in Posted Customer Orders that have been picked but not collected. When processing the Customer Order, some items may have been picked and then canceled. Therefore, these items need to be put back to their location in the store. When you have selected the items to put back from the list and you have pressed the Confirm button, the Posted Customer Order is updated.

Definitions, acronyms, and abbreviations

Term	Description
CO	Customer Order.
Picking	The process of picking up the items in the Customer Order. Done by store staff.
Collect	The process of collecting the items in a Customer Order after it has been picked and is ready for collecting. Done by customer.
Put Back	The process of returning the items in the Customer order, if it has not been collected by the customer. Done by store staff.
CnC	Click and Collect.